Do you have questions or would you like to contact us about your order or one of our products? Send an email to support@thejewelrypage.com or enter your details on the help form and one of our customer service representatives will respond within 24 hours
If your email is about your order, please make sure you include the order number or email address you used for your order.
Thank you.
Contact form
FAQ & RETURNS
What is your returns policy?
We hope you'll love the item you purchased. If there's any concerns about it or you are thinking of returning it, please get in touch with our support team for assistance, explaining your reasons for wanting to return it. We offer a 30 day returns policy from the date of purchase.
Please contact us at: support@thejewelrypage.com
or send us a message using the form below
Please note, personalized items may be subject to a deduction from the refund amount as they cannot be restocked. Shipping and insurance is non-refundable.
What are your shipping details?
USA - Within 2-5 business days
Canada - Within 3-10 business days
UK / Europe - Within 2-5 business days
Australia/NZ - Within 5-10 business days
Rest of the World - Within 5-20 business days
Check your local mail carrier for updates.
What materials do you use in your Jewelry?
Our jewelry is primarily crafted from 316L Surgical Stainless Steel with 18k Gold Plating or 14k White Gold Plating options with Cubic zirconia gemstones.
The Amor collection is expertly crafted from 10k Solid Gold and adorned with 0.07 carats of sparkling diamonds. The chain & clasp are made of 14k Gold Filled for added durability and luxury.
Where are you based?
Our company operates out of:
Customer services: Based in London, UK
Fulfillment center 1: Based in Florida, USA
Fulfillment center 2: Based in Amsterdam, Europe
To ensure efficient worldwide shipping for our valued clients.
How can I see all your products?
Please click on the categories on the main menu to view all our available products, or you can use this link.
https://thejewelrypage.com/collections
Procedure for verifying our identity with business partners
Amazing question!
Utilize social media platforms to reach out to and communicate with our partners for validation.
Contact them via the Instagram App.
1. @thejewellerypage
https://www.instagram.com/thejewellerypage/
2. @proposalspage
https://www.instagram.com/proposalspage/
3. @ringspage
https://www.instagram.com/ringspage/
Jewelry Care Tips
What materials are used to make the necklace?
Our custom jewelry is crafted by hand using high-quality 316L stainless steel, with the option of 14K gold plating.
Is it safe to wear the necklace while showering or swimming?
To avoid discoloration, it is recommended to remove your jewelry before entering a pool or jacuzzi, as they contain chlorine.
How can I keep my jewelry safe?
It is best to store your customized jewelry in a separate box to prevent it from getting tangled or scratched. A jewelry box with a soft felt lining is ideal, but you can also use a simple shoebox lined with fabric. We are happy to assist you with any concerns you may have.